Skip to content Skip to footer
Menu

Request Advice

Our online enquiry form is only available between 9am – 5pm, Monday to Friday..

During periods of high demand, this form may be temporarily disabled. If this happens, please try again later or explore alternative ways to access advice, listed below. 

Alternative Advice Options 

Urgent Issues 

If your situation is urgent (e.g. risk of homelessness, no heating/electricity, or food), please contact the following services immediately: 

Help Through Hardship 

Call Citizens Advice Foodbank Referral Helpline on 0808 208 2138 
Open Monday to Friday, 9am–5pm. Free and confidential. 

Community Kitchen 

Free evening meals for all. 
See the Community Wellbeing Service for opening hours and details. 

Housing Emergency Assistance 

  • Brent Council Homelessness Team 
    Call 020 8937 2000 (Option 2), Monday–Friday, 9am–5pm. 
    Out of hours: 020 8937 1234 
  • Turning Point – Single Homelessness Service 
    For individuals/couples without children 
    Visit: Turning Point Housing Emergency Centre, Design Works, Park Parade, NW10 4HT Click here for information you need to take with you 
    Open Monday to Friday, 9am–4pm 
  • Family Homelessness Service 
    Visit: New Horizons Centre, 1 Robson Avenue, London NW10 3SG 
    Open Monday to Friday, 9am–4pm 
    Click here for information you need to take with you 

If you are threatened with homelessness, complete the online Housing Assistance application. A housing officer will contact you within 5 working days. 

Specialist Support Services 

Debt Advice Service 

Worried about debt or facing bailiff action? 
Visit your local Brent Hub for one-to-one, impartial debt advice. 
Click here for details. 

Energy Advice Project 

Need help with energy bills or fuel vouchers? 
Contact Citizens Advice Brent Energy Advice Project via our online form or call 020 8438 1224 to book an appointment. 
We aim to respond within 3 working days. 

General Advice and Local Support 

  • Citizens Advice Brent Helpline: 0208 438 1249 
    Open Monday, Tuesday, Thursday and Friday, 10am–4pm 
    Note: the service not available on Wednesday.  
    (We can only assist those living in Brent). 
  • Walk-in Reception (for vulnerable clients or those with access needs only): 
    Visit: 270–272 High Road, Willesden, NW10 2EY 
    You will be triaged and advised on the best way to access further support. 
    Please note: we do not offer same-day appointments and reception areas can be busy. Patience is appreciated. If you do not have access needs and there is no immediate emergency, we may ask you to contact our Helpline, use an alternative helpline, submit an online advice request via our website, or access the information available on our website. 

Self-Help Resources 

If your issue is not urgent, or if you do not have access needs, please: 

  • Call our Helpline (see above). 
  • Submit an online advice request. 
  • Explore our Self-Help Resources for guidance and links to other local services and organisations that may be able to assist.