Energy Advice Project

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We accept online enquiries for information, advice, and guidance on non-urgent matters for Brent residents. If your enquiry is urgent, please call or visit us. Pease note we respond to online enquiries by email within 5 working days.

Are you a Brent Resident?(Required)

If you are not a Brent resident, please contact your local Citizens Advice, which you can find here. We cannot accept enquiries on this form from third parties.

Yes

Have you contacted Citizens Advice Brent before?(Required)

Yes

Data Protection and Consent

Under GDPR we will record any information you provide about yourself and your enquiry, as well as any advice given to you, on the basis of having ‘legitimate interest’ in know what information we have given, to whom. All information you provide is used solely for helping you and will not be disclosed to anyone else without your consent, unless the law requires us to do so.

Please note that the law defines certain information as ethnicity and health information as ‘Special Category Data’. We can record this information only with your explicit consent. Do not provide these information with your enquiry unless you explicitly consent to have this recorded.

For further info please see our privacy notice.

If you give permission for recording of your ethnicity please choose from the below

If you give permission for recording of your health condition then please tick the relevant box.

Contact Details

First Name(Required)

Last Name(Required)

Date of Birth(Required)

Month

Day

Year

Address(Required)

Address Post Code

Phone number(Required)

Please note outgoing calls may be recorded for training and quality purposes.

Email(Required)

Please ensure you double check the email following entry.

Contact Preferences

Can we leave a voicemail?(Required)

Yes

Can we send an SMS(Required)

Yes

What is your prferred method of contact?(Required)

Telephone+SMS

Telephone/Voice message

Are you single, married or living with a partner?

Single

Married

Living with a partner

Are you or your partner (if applicable) working?

Full-time

Part-time

Not working

Other

Are you/partner (if applicable) claiming benefits? Please provide details(Required)

Universal Credit

Other income replacement benefits (eg ESA/JSA/PC/HB)

Disability related benefits (eg DLA/PIP/AA)

Not claiming any benefits

Do you rent/own your own home?

Rent

Homeowner

Other

If you are renting, is your landlord:

Housing Association/Council

Private Landlord

Not renting

Do you have any savings?

Yes

Are you facing a threat of disconnection action in the next 5 working days?

Yes

What energy advice do you need?

Understanding your energy bills

Switching energy tariff

Applying for a Warm Home Discount (WHD)

Tips and support for improving energy efficiency

Advice on energy savings measures

Switching to smart meter

Getting on your energy supplier ‘Priority Service Register’

Understanding the support available to maximise your household income and pay your energy bills

Getting a fuel voucher

Support with energy grant applications

Other energy advice-related issues

Your Enquiry

What is your enquiry area?(Required)

What more can you tell us about the issue you would like advice on? (Please note maximum 1000 characters limit)(Required)

I give permission for Citizens Advice Brent to store and process sensitive personal information about me (without your consent we can only offer limited help)(Required)

Yes

Phone

This field is for validation purposes and should be left unchanged.

Data Protection and Consent

Contact Details

Contact Preferences

Your Enquiry

Access our face-to-face services